DSI WebApp

W37714 Closed

Customer/Point of Contact:

Royal Orchid Guam
Justin Samonte (1-671-649-2000)

Scheduled Date/Time:

08/13/2020, 02:00 pm

Service Type:

Onsite

Charge Type:

Service Contract

Charge Code:

RORC.6008: Royal Orchid Guam - Service Contract 2020

Rates:

Royal Orchid Guam - Service Contract 2020 [TOTAL ANNUAL HOURS: 2]

Remaining Hours:

2

Est. Service Time (hrs):

2

Reference/PO #:

Taken By:

Kevin Hsueh

Customer Signature:

Yes

Print Name:

Justin Samonte

Date Signed:

08/13/2020

Work Requested

Troubleshoot modem in executive office.

Work Requested by: Justin Samonte

Items Dropped Off 0

	Item	Serial Number	Notes

Work Completed 1

Summary of Tasks

worked with GTA to troubleshoot executive office modem. no internet connection. Per GTA tech, ports not open. GTA reprovisioned modem and internet is accessible.

		Work Completed	Technician	Check-in	Check-out	Actual Hrs
	1	worked with GTA to troubleshoot executive office modem. no internet connection. Per GTA tech, ports not open. GTA reprovisioned modem and internet is accessible.	Kevin Hsueh	08/13/2020 01:55 pm	08/13/2020 03:24 pm	01:29

Parts and Materials 0

	Item	Serial Number	Condition	Qty	Price	Amount
TOTAL ($)						0.00

Comments For Internal Use only. 14

Date/Time	Comment	Tech
08/17/2020 06:12 pm	Updated status to Closed	Jessica L.
08/17/2020 04:04 pm	Updated status to Submitted for Invoicing	Chu H.
08/17/2020 04:04 pm	Approved.	Chu H.
08/13/2020 03:26 pm	Updated status to Pending Approval	Kevin H.
08/13/2020 03:26 pm	Service Completed	Kevin H.
08/13/2020 03:25 pm	Check-out 08/13/2020 03:24 pm	Kevin H.
08/13/2020 03:25 pm	Work Order Tasks Added	Kevin H.
08/13/2020 03:25 pm	Updated status to Service Completed	Kevin H.
08/13/2020 03:22 pm	Customer Signature Posted	Kevin H.
08/13/2020 01:55 pm	Arrived 08/13/2020 01:55 pm	Kevin H.
08/13/2020 01:55 pm	Check-in 08/13/2020 01:55 pm	Kevin H.
08/13/2020 01:07 pm	Updated status to Scheduled	Kevin H.
08/13/2020 01:07 pm	Assigned: Kevin Hsueh	Kevin H.
08/13/2020 01:07 pm	Created workorder.	Kevin H.

Attachments 1

Filename
W37714

Work Orders