DSI WebApp

W37674 Closed

Customer/Point of Contact:

Royal Orchid Guam
Jiao Jiao Zhu (671-649-2000)

Scheduled Date/Time:

07/29/2020, 01:30 pm

Service Type:

Onsite

Charge Type:

Service Contract

Charge Code:

RORC.6008: Royal Orchid Guam - Service Contract 2020

Rates:

Royal Orchid Guam - Service Contract 2020 [TOTAL ANNUAL HOURS: 2]

Remaining Hours:

2

Est. Service Time (hrs):

3

Reference/PO #:

Taken By:

Kylene Hsieh

Customer Signature:

Yes

Print Name:

Johnavin Villa

Date Signed:

07/29/2020

Work Requested

Troubleshoot various issues.

Work Requested by: Jiao Jiao Zhu

Items Dropped Off 0

	Item	Serial Number	Notes

Work Completed 1

Summary of Tasks

Troubleshoot Hot Spot server and noted all configurations are gone. Per Royal Orchid, server was shut off since March. noted software is no longer licensed. DSI to contact Antamedia (vendor) to update license and reconfigure hot spot server

		Work Completed	Technician	Check-in	Check-out	Actual Hrs
	1	Troubleshoot Hot Spot server and noted all configurations are gone. Per Royal Orchid, server was shut off since March. noted software is no longer licensed. DSI to contact Antamedia (vendor) to update license and reconfigure hot spot server	Kevin Hsueh	07/29/2020 01:10 pm	07/29/2020 03:12 pm	02:02

Parts and Materials 0

	Item	Serial Number	Condition	Qty	Price	Amount
TOTAL ($)						0.00

Comments For Internal Use only. 14

Date/Time	Comment	Tech
07/30/2020 06:04 pm	Updated status to Closed	Jessica L.
07/30/2020 05:44 pm	Updated status to Submitted for Invoicing	Chu H.
07/30/2020 05:44 pm	Approved.	Chu H.
07/29/2020 03:13 pm	Updated status to Pending Approval	Kevin H.
07/29/2020 03:13 pm	Service Completed	Kevin H.
07/29/2020 03:13 pm	Check-out 07/29/2020 03:12 pm	Kevin H.
07/29/2020 03:13 pm	Work Order Tasks Added	Kevin H.
07/29/2020 03:13 pm	Updated status to Service Completed	Kevin H.
07/29/2020 03:08 pm	Customer Signature Posted	Kevin H.
07/29/2020 01:23 pm	Arrived 07/29/2020 01:23 pm	Kevin H.
07/29/2020 01:10 pm	Check-in 07/29/2020 01:10 pm	Kevin H.
07/28/2020 10:50 am	Updated status to Scheduled	Kylene H.
07/28/2020 10:50 am	Assigned: Kevin Hsueh	Kylene H.
07/28/2020 10:50 am	Created workorder.	Kylene H.

Attachments 1

Filename
W37674

Work Orders