DSI WebApp

Customer/Point of Contact:

Royal Orchid Guam
Jiao Jiao Zhu (671-649-2000)

Scheduled Date/Time:

01/02/2020, 01:30 pm

Service Type:

Onsite

Charge Type:

Service Contract

Charge Code:

RORC.6008: Royal Orchid Guam - Service Contract 2020

Rates:

Royal Orchid Guam - Service Contract 2020 [TOTAL ANNUAL HOURS: 2]

Remaining Hours:

2

Est. Service Time (hrs):

2

Reference/PO #:

Taken By:

Kevin Hsueh

Customer Signature:

Yes

Print Name:

Arianna

Date Signed:

01/02/2020

Troubleshoot ROSERVER

Work Requested by:

	Item	Serial Number	Notes

		Work Completed	Technician	Check-in	Check-out	Actual Hrs
	1	ROServer Array2_R5 has 1 failed phyiscal disk. replace failed 1.2TB SAS drive with new drive provided by Royal Orchid. confirmed in Dell Open Manage that new drive is detected properly and currently rebuilding.	Kevin Hsueh	01/02/2020 01:00 pm	01/02/2020 01:31 pm	00:31

	Item	Serial Number	Condition	Qty	Price	Amount
TOTAL ($)						0.00

Date/Time	Comment	Tech
01/08/2020 02:45 pm	Updated status to Closed	Jessica L.
01/07/2020 05:50 pm	Updated status to Submitted for Invoicing	Chu H.
01/07/2020 05:50 pm	Approved.	Chu H.
01/02/2020 01:33 pm	Updated status to Pending Approval	Kevin H.
01/02/2020 01:33 pm	Service Completed	Kevin H.
01/02/2020 03:32 am	Updated billable hours to: 01.00	Kevin H.
01/02/2020 01:32 pm	Check-out 01/02/2020 01:31 pm	Kevin H.
01/02/2020 01:32 pm	Updated status to Service Completed	Kevin H.
01/02/2020 01:19 pm	Customer Signature Posted	Kevin H.
01/02/2020 01:06 pm	Arrived 01/02/2020 01:06 pm	Kevin H.
01/02/2020 01:00 pm	Check-in 01/02/2020 01:00 pm	Kevin H.
01/02/2020 11:18 am	Updated status to Scheduled	Kevin H.
01/02/2020 11:18 am	Assigned: Kevin Hsueh	Kevin H.
01/02/2020 11:18 am	Created workorder.	Kevin H.

Filename
W37135