DSI WebApp

Customer/Point of Contact:

Royal Orchid Guam
Jiao Jiao Zhu (671-649-2000)

Scheduled Date/Time:

07/29/2019, 12:00 pm

Service Type:

Remote

Charge Type:

Service Contract

Charge Code:

RORC.6007: Royal Orchid Guam - Service Contract 2019

Rates:

Royal Orchid Guam - Service Contract 2019 [TOTAL MONTHLY HOURS: 4]

Remaining Hours:

0

Est. Service Time (hrs):

2

Reference/PO #:

Taken By:

Kevin Hsueh

Customer Signature:

No

Print Name:

Date Signed:

Troubleshoot Internet. Unable to browse internet from Royal Orchid office workstations.

Work Requested by:

	Item	Serial Number	Notes

		Work Completed	Technician	Check-in	Check-out	Actual Hrs
	1	Remote Support with Jiao Jiao Zhu. Walk Jiao Jiao through to to access SonicWALL through web browser and was advised SonicWALL IP Address opens to a Epson POS Printer GUI. Advised Jiao Jiao that this is the issue causing no internet access (IP Conflict between SonicWALL and Epson Printer). Jiao Jiao located Epson printer at front desk. Epson printer removed, reboot SonicWALL and confirmed with Jiao Jiao internet is now accessible. Test remote login to ROSERVER and confirmed able to access. Internet is back up.	Kevin Hsueh	07/29/2019 12:00 pm	07/29/2019 01:45 pm	01:45

	Item	Serial Number	Condition	Qty	Price	Amount
TOTAL ($)						0.00

Date/Time	Comment	Tech
07/30/2019 04:05 pm	Updated status to Closed	Jessica L.
07/29/2019 02:48 pm	Updated status to Submitted for Invoicing	Chu H.
07/29/2019 02:48 pm	Approved.	Chu H.
07/29/2019 02:18 pm	No Signature: Remote Support: Jiao Jiao Zhu	Kevin H.
07/29/2019 02:18 pm	Updated status to Pending Approval	Kevin H.
07/29/2019 02:18 pm	Service Completed	Kevin H.
07/29/2019 06:16 am	Updated billable hours to: 02.00	Kevin H.
07/29/2019 02:15 pm	Check-out 07/29/2019 01:45 pm	Kevin H.
07/29/2019 02:15 pm	Updated status to Service Completed	Kevin H.
07/29/2019 02:11 pm	Check-in 07/29/2019 12:00 pm	Kevin H.
07/29/2019 02:05 pm	Updated status to Scheduled	Kevin H.
07/29/2019 02:05 pm	Assigned: Kevin Hsueh	Kevin H.
07/29/2019 02:05 pm	Created workorder.	Kevin H.

Filename
W36719