DSI WebApp

Customer/Point of Contact:

Royal Orchid Guam
Jiao Jiao Zhu (671-649-2000)

Scheduled Date/Time:

02/27/2019, 04:30 pm

Service Type:

Remote

Charge Type:

Service Contract

Charge Code:

RORC.6007: Royal Orchid Guam - Service Contract 2019

Rates:

Royal Orchid Guam - Service Contract 2019 [TOTAL MONTHLY HOURS: 4]

Remaining Hours:

0

Est. Service Time (hrs):

1

Reference/PO #:

Taken By:

Kevin Hsueh

Customer Signature:

No

Print Name:

Date Signed:

Troubleshoot hotspot server. free wifi down.

Work Requested by:

	Item	Serial Number	Notes

		Work Completed	Technician	Check-in	Check-out	Actual Hrs
	1	Login to royal orchid hot spot server and noted unauthorized account "staff" is present on server logon screen. login using administrator account and noted hotspot software has frozen. reboot server. login to server after reboot and run hotspot software. verified hotspot software runs properly and guest are connecting. removed unauthorized account "staff" from server. Advised Jiao Jiao Zhu of completion.	Kevin Hsueh	02/27/2019 04:30 pm	02/27/2019 05:23 pm	00:53

	Item	Serial Number	Condition	Qty	Price	Amount
TOTAL ($)						0.00

Date/Time	Comment	Tech
02/28/2019 02:00 pm	Updated status to Closed	Jessica L.
02/27/2019 05:56 pm	Updated status to Submitted for Invoicing	Chu H.
02/27/2019 05:56 pm	Approved.	Chu H.
02/27/2019 05:27 pm	No Signature: Remote Support	Kevin H.
02/27/2019 05:27 pm	Updated status to Pending Approval	Kevin H.
02/27/2019 05:27 pm	Service Completed	Kevin H.
02/27/2019 08:26 am	Updated billable hours to: 01:00	Kevin H.
02/27/2019 05:25 pm	Check-out 02/27/2019 05:23 pm	Kevin H.
02/27/2019 05:25 pm	Updated status to Service Completed	Kevin H.
02/27/2019 05:23 pm	Check-in 02/27/2019 04:30 pm	Kevin H.
02/27/2019 05:22 pm	Updated status to Scheduled	Kevin H.
02/27/2019 05:22 pm	Assigned: Kevin Hsueh	Kevin H.
02/27/2019 05:22 pm	Created workorder.	Kevin H.

Filename
W36243