W36162   Invoiced

01/30/2019, 09:00 am   
Onsite
Normal
DSIG.4045: Standard Service 2018
Standard Service Rate [TOTAL ANNUAL HOURS: 2]
2
1
Kevin Hsueh
No
027799

Work Requested

Troubleshoot IP Phone at Pink Diamond location.
Work Requested by:

Items Dropped Off 0

Item Serial Number Notes

Work Completed 1

Work Completed Technician Check-in Check-out Actual Hrs
1 Troubleshoot Pink Diamond IP Phone. Unable to register. Confirmed settings on IP phone are correct however registration still fails. Issue pointing to IT&E modem/router device. Possible SIP ALG setting is enabled on router/modem. John to check with IT&E Kevin Hsueh
01/30/2019 08:55 am 01/30/2019 09:55 am 01:00

Parts and Materials 0

Item Serial Number Condition Qty Price Amount
TOTAL ($)   0.00

Comments For Internal Use only. 13

Date/Time Comment Tech
01/30/2019 03:47 pm Updated status to Invoiced Jessica L.
01/30/2019 11:20 am Updated status to Submitted for Invoicing Chu H.
01/30/2019 11:20 am Approved. Chu H.
01/30/2019 10:10 am Updated status to Pending Approval Kevin H.
01/30/2019 10:10 am Service Completed Kevin H.
01/30/2019 01:09 am Updated billable hours to: 01:00 Kevin H.
01/30/2019 10:09 am Check-out 01/30/2019 09:55 am Kevin H.
01/30/2019 10:09 am Updated status to Service Completed Kevin H.
01/30/2019 08:56 am Arrived 01/30/2019 08:56 am Kevin H.
01/30/2019 08:55 am Check-in 01/30/2019 08:55 am Kevin H.
01/30/2019 08:35 am Updated status to Scheduled Kevin H.
01/30/2019 08:35 am Assigned: Kevin Hsueh Kevin H.
01/30/2019 08:35 am Created workorder. Kevin H.

Attachments 1

Filename
W36162