W35833   Invoiced

10/23/2018, 11:00 am   
Remote
Service Contract
RORC.6006: Royal Orchid Guam - Service Contract 2018
Service Contract [TOTAL ANNUAL HOURS: 2]
2
1
Kevin Hsueh
No
027430

Work Requested

Unblock website on SonicWALL.
Work Requested by:

Items Dropped Off 0

Item Serial Number Notes

Work Completed 1

Work Completed Technician Check-in Check-out Actual Hrs
1 Per Jiao Jiao, Microsoft website for update download was being blocked by SonicWALL. Add domain name to SonicWALL allowed domains. Confirmed update download file can be accessed. Kevin Hsueh
10/23/2018 11:00 am 10/23/2018 11:22 am 00:22

Parts and Materials 0

Item Serial Number Condition Qty Price Amount
TOTAL ($)   0.00

Comments For Internal Use only. 20

Date/Time Comment Tech
10/23/2018 04:06 pm Updated status to Invoiced/Closed Jessica L.
10/23/2018 03:30 pm Updated status to Submitted for Invoicing Chu H.
10/23/2018 03:30 pm Approved. Chu H.
10/23/2018 02:15 pm Updated status to Pending Approval Kevin H.
10/23/2018 02:14 pm Modified workorder. Kevin H.
10/23/2018 02:14 pm Updated status to Service Completed Kevin H.
10/23/2018 02:14 pm Service Type modified to Remote Kevin H.
10/23/2018 11:35 am Updated status to Pending Update Chu H.
10/23/2018 11:35 am change to Inhouse to Remote Services Chu H.
10/23/2018 11:35 am Rejected. Chu H.
10/23/2018 11:25 am No Signature: Remote Support: Jiao Jiao Zhu Kevin H.
10/23/2018 11:25 am Updated status to Pending Approval Kevin H.
10/23/2018 11:25 am Service Completed Kevin H.
10/23/2018 03:24 am Updated billable hours to: 01:00 Kevin H.
10/23/2018 11:23 am Check-out 10/23/2018 11:22 am Kevin H.
10/23/2018 11:23 am Updated status to Service Completed Kevin H.
10/23/2018 11:22 am Check-in 10/23/2018 11:00 am Kevin H.
10/23/2018 11:18 am Updated status to Scheduled Kevin H.
10/23/2018 11:18 am Assigned: Kevin Hsueh Kevin H.
10/23/2018 11:18 am Created workorder. Kevin H.

Attachments 1

Filename
W35833