DSI WebApp

W35750 Invoiced

Customer/Point of Contact:

Office of the Attorney General - CSED
Erin Holms (671-475-3360)

Scheduled Date/Time:

09/28/2018, 02:00 pm

Service Type:

Onsite

Charge Type:

Normal

Charge Code:

AGCS.3001: Attorney General Child Support - P186A01955 Exp 09/30/18

Rates:

Attorney General Child Support - P186A01955 Exp 09 [TOTAL ANNUAL HOURS: 2]

Remaining Hours:

2

Est. Service Time (hrs):

2

Reference/PO #:

Taken By:

Jordan Gimmen

Customer Signature:

Yes

Print Name:

Erin Holms

Date Signed:

09/28/2018

Invoice Number:

027452

Work Requested

Troubleshoot and address issues with 3CX call flow, IP phones, and new features

Work Requested by:

Items Dropped Off 0

	Item	Serial Number	Notes

Work Completed 1

	Work Completed	Technician	Check-in	Check-out	Actual Hrs
1	Checked extension and noted that operator extension automatically forwarded unanswered phone calls to her extension. Issue is with operator extensions custom settings. Tutorial on call log and call reports. Went through CSED call flow and corrected issues with call queues.	Jordan Gimmen	09/28/2018 02:10 pm	09/28/2018 03:47 pm	01:37

Parts and Materials 0

	Item	Serial Number	Condition	Qty	Price	Amount
TOTAL ($)						0.00

Comments For Internal Use only. 14

Date/Time	Comment	Tech
09/28/2018 04:46 pm	Updated status to Invoiced/Closed	Jessica L.
09/28/2018 03:58 pm	Updated status to Submitted for Invoicing	Chu H.
09/28/2018 03:58 pm	Approved.	Chu H.
09/28/2018 03:52 pm	Customer Signature Posted	Jordan G.
09/28/2018 03:51 pm	Updated status to Pending Approval	Jordan G.
09/28/2018 03:51 pm	Service Completed	Jordan G.
09/28/2018 07:50 am	Updated billable hours to: 02:00	Jordan G.
09/28/2018 03:50 pm	Check-out 09/28/2018 03:47 pm	Jordan G.
09/28/2018 03:50 pm	Updated status to Service Completed	Jordan G.
09/28/2018 03:47 pm	Arrived 09/28/2018 02:10 pm	Jordan G.
09/28/2018 03:46 pm	Check-in 09/28/2018 02:10 pm	Jordan G.
09/28/2018 03:45 pm	Updated status to Scheduled	Jordan G.
09/28/2018 03:45 pm	Assigned: Jordan Gimmen	Jordan G.
09/28/2018 03:45 pm	Created workorder.	Jordan G.

Attachments 1

Filename
W35750