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W35487 Invoiced

Customer/Point of Contact:

Royal Orchid Guam
Jiao Jiao Zhu (671-649-2000)

Scheduled Date/Time:

07/23/2018, 02:00 pm

Service Type:

Onsite

Charge Type:

Service Contract

Charge Code:

RORC.6006: Royal Orchid Guam - Service Contract 2018

Rates:

Service Contract [TOTAL ANNUAL HOURS: 2]

Remaining Hours:

2

Est. Service Time (hrs):

1

Reference/PO #:

Taken By:

Kevin Hsueh

Customer Signature:

Yes

Print Name:

Justin Samonte

Date Signed:

07/23/2018

Invoice Number:

027159

Work Requested

Troubleshoot Network Issues.

Work Requested by:

Items Dropped Off 0

	Item	Serial Number	Notes

Work Completed 1

	Work Completed	Technician	Check-in	Check-out	Actual Hrs
1	Troubleshoot network printer scanning feature in executive office. Recreate scan to pc unc path and reboot printer. Test scan to pc after reboot still not successful. Printer error occurs. Contact IBSS and create ticket for royal orchid. IBSS tech will troubleshoot.	Kevin Hsueh	07/23/2018 02:00 pm	07/23/2018 02:55 pm	00:55

Parts and Materials 0

	Item	Serial Number	Condition	Qty	Price	Amount
TOTAL ($)						0.00

Comments For Internal Use only. 13

Date/Time	Comment	Tech
07/25/2018 10:40 am	Updated status to Invoiced/Closed	Jessica L.
07/25/2018 10:34 am	Updated status to Submitted for Invoicing	Chu H.
07/25/2018 10:34 am	Approved.	Chu H.
07/23/2018 03:00 pm	Updated status to Pending Approval	Kevin H.
07/23/2018 03:00 pm	Service Completed	Kevin H.
07/23/2018 02:57 pm	Check-out 07/23/2018 02:55 pm	Kevin H.
07/23/2018 02:57 pm	Updated status to Service Completed	Kevin H.
07/23/2018 02:53 pm	Customer Signature Posted	Kevin H.
07/23/2018 02:15 pm	Arrived 07/23/2018 02:00 pm	Kevin H.
07/23/2018 02:14 pm	Check-in 07/23/2018 02:00 pm	Kevin H.
07/23/2018 11:48 am	Updated status to Scheduled	Kevin H.
07/23/2018 11:48 am	Assigned: Kevin Hsueh	Kevin H.
07/23/2018 11:48 am	Created workorder.	Kevin H.

Attachments 1

Filename
W35487