S
| Item | Serial Number | Notes |
|---|
| Work Completed | Technician | Check-in | Check-out | Actual Hrs | |
|---|---|---|---|---|---|
| 1 | Inbound calls go to a voicemail box. Issue is sporadic. Login to shoretel managment console and performed test calls. Noted that when inbound calls go to voicemail, call does not reach shoretel system. Call reaches docomo voicemail box. Issue on docomo trunk side. Advised OPA and was advised that OPA will contact Docomo to have them resolve issue. |
Kevin Hsueh |
06/20/2018 09:43 am | 06/20/2018 10:35 am | 00:52 |
| Item | Serial Number | Condition | Qty | Price | Amount | |
|---|---|---|---|---|---|---|
| TOTAL ($) | 0.00 | |||||
| Date/Time | Comment | Tech |
|---|---|---|
| 06/21/2018 11:19 am | Updated status to Invoiced/Closed | Jessica L. |
| 06/21/2018 10:58 am | Updated status to Submitted for Invoicing | Chu H. |
| 06/21/2018 10:58 am | Approved. | Chu H. |
| 06/20/2018 10:39 am | Updated status to Pending Approval | Kevin H. |
| 06/20/2018 10:39 am | Service Completed | Kevin H. |
| 06/20/2018 10:37 am | Check-out 06/20/2018 10:35 am | Kevin H. |
| 06/20/2018 10:37 am | Updated status to Service Completed | Kevin H. |
| 06/20/2018 10:31 am | Customer Signature Posted | Kevin H. |
| 06/20/2018 09:56 am | Arrived 06/20/2018 09:56 am | Kevin H. |
| 06/20/2018 09:43 am | Check-in 06/20/2018 09:43 am | Kevin H. |
| 06/20/2018 09:20 am | Updated status to Scheduled | Kevin H. |
| 06/20/2018 09:20 am | Assigned: Kevin Hsueh | Kevin H. |
| 06/20/2018 09:20 am | Created workorder. | Kevin H. |
| Filename | |
|---|---|
| W35378 | |