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W42349
Closed
Customer/Point of Contact:
Ambyth Shipping & Trading, Inc.
Gail Manuel (
671-649-8200
)
Scheduled Date/Time:
11/25/2025, 03:00 pm
Service Type:
Remote
Charge Type:
Service Contract
Charge Code:
AMBY.6005: Ambyth - Service Contract (08/26/25 - 08/25/26)
Rates:
Ambyth - Service Contract (08/26/25 - 08/25/26) [
TOTAL
MONTHLY
HOURS:
8]
Remaining Hours:
8
Est. Service Time (hrs):
1
Reference/PO #:
Taken By:
Kevin Hsueh
Customer Signature:
No
Print Name:
Date Signed:
Work Requested
Troubleshoot Subic Office access to Guam and Saipan Network Resources
Work Requested by: Gail Manuel
Enter Work Completed Tasks
Work Completed :
Gail reported Subic unable to access Guam and Saipan network resources while using PLDT. Work with Malou to test. Noted PLDT internet not reporting the correct WAN IP of 124.83.37.139. WAN IP obtained is 162.120.185.29. Guam to Subic VPN Tunnel is down due to this. Test connect to portable wifi and used NetExtender to access Guam and Saipan network resources. after preparing to end remote support session, Malou advised Docomo IP Phone came back up. Check Guam to Subic VPN tunnel and confirmed tunnel is back up. Check Subic network and confirmed correct PLDT WAN IP is now being obtained. Test access Guam and Saipan network resources are accessible on PLDT. Original issue due to PLDT.
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