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Customer/Point of Contact:
Island Medical Staff and Billing
Carolyn Mafnas (
671-646-3855 ext 105
)
Scheduled Date/Time:
01/13/2025, 09:30 am
Service Type:
Onsite
Charge Type:
Service Contract
Charge Code:
GMPL.6003: Guam Medical Plaza - Service Contract (03/01/24 - 02/28/25)
Rates:
Guam Medical Plaza - Service Contract (03/01/24 - 02/28/25) [
TOTAL
ANNUAL
HOURS:
2]
Remaining Hours:
2
Est. Service Time (hrs):
0
Reference/PO #:
Taken By:
Kevin Hsueh
Customer Signature:
Yes
Print Name:
Jeriah Santos
Date Signed:
01/13/2025
Work Requested
Troubleshoot Dr. Silan's Office access to EMR software
Work Requested by: Carolyn Mafnas
Enter Work Completed Tasks
Work Completed :
Troubleshoot Dr. Silan's Clinic access to EMR Software (AdvancedMD). Server connection error 400 encountered. Tested AdvancedMD portal access on a known good laptop using Dr. Silan's Clinic network connection. Same error. Test access using a known good VPN service using VPN connection out of Los Angeles and same error occurs. AdvancedMD may be blocking Dr. Silan's WAN IP Address or only allows access from certain WAN IP addresses. Advised Colin and provided Colin Dr. Silan's clinic WAN IP: 114.142.208.4
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