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Customer/Point of Contact:
Level 10
Level 10 Inc (
509-252-0711
)
Scheduled Date/Time:
12/20/2024, 08:30 am
Service Type:
Onsite
Charge Type:
Normal
Charge Code:
LV10.4007: Level 10 - Flat Rate Services 2024
Rates:
Level 10 - Flat Rate Services 2024 [
TOTAL
ANNUAL
HOURS:
2]
Remaining Hours:
2
Est. Service Time (hrs):
2
Reference/PO #:
Taken By:
Kevin Hsueh
Customer Signature:
No
Print Name:
Date Signed:
Invoice Number:
032474
Work Requested
Level 10 Service# 969322 at Ross# 497 - Pin Pad Replacement
Work Requested by: Level 10 Inc
Enter Work Completed Tasks
Work Completed :
Arrived onsite and called Level 10, unable to reach a Level 10 rep but left messages. Contact Ross Helpdesk and worked with Danny. Replace Pin Pad but new pin pad still throws an error on the POS when debit card is run. Danny advised he pushed the config files again to the pin pad. Tested after this but issue still persists. Danny cleared me to pack up and leave Ross site. Danny advised this issue will be escalated to the application team to troubleshoot. Proceeded to pack up old pin pad and brought to FedEx to ship back to Level 10 using the return label provided with tracking number: 717403969940.
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