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W40771
Invoiced
Customer/Point of Contact:
Royal Orchid Guam
Jiao Jiao Zhu (
671-649-2000
)
Scheduled Date/Time:
11/07/2023, 09:00 am
Service Type:
Onsite
Charge Type:
Normal
Charge Code:
DSIG.4066: Standard Service Hour 2023
Rates:
Standard Service Hour 2023 [
TOTAL
ANNUAL
HOURS:
2]
Remaining Hours:
2
Est. Service Time (hrs):
2
Reference/PO #:
Taken By:
Kevin Hsueh
Customer Signature:
Yes
Print Name:
Courtney Mosley
Date Signed:
11/07/2023
Invoice Number:
031686
Work Requested
Troubleshoot WiFi Server
Work Requested by: Jiao Jiao Zhu
Enter Work Completed Tasks
Work Completed :
WiFi Server down. Check server and noted second NIC (LAN NIC) was not showing in network connections. Only first NIC (WAN NIC) showing. Reboot server to last known good configuration, issue persists. Uninstall and reinstall NIC driver, issue persists. Brought server back to DSI and restore from daily backup image, issue persists. perform second restore from earliest available daily backup image, issue persists. Proceed to clean install Windows Server 2012 R2 on server and issue still persists. Confirming, second NIC issue is due to a hardware failure.
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