W40932   Closed

01/19/2024, 09:00 am   
Onsite
Service Contract
DSIG.4072: Warranty Service 2024
Warranty Support 2024 [TOTAL ANNUAL HOURS: 2]
2
0
Bryant Bagiac
Yes
Guy Binoya
01/19/2024

Work Requested

Resolve laptop printing issues and email syncing issues
Work Requested by: Guy Binoya

Items Dropped Off 0

Item Serial Number Notes

Work Completed 1

Summary of Tasks

Guy reported Arnel and Joseph's laptops do not print with finishing. Uninstalled printer driver and installed correct printer driver. Printed test page and verified in printer properties that they are able to print with finishing. Verified that other laptops have correct print driver. Guy reported Hermie only has emails up to 11/30/2023. Removed and re-added Hermie's Microsoft Office account and set up emails with no caching. Verified Hermie's emails are synced with webmail.
Work Completed Technician Check-in Check-out Actual Hrs
1 Guy reported Arnel and Joseph's laptops do not print with finishing. Uninstalled printer driver and installed correct printer driver. Printed test page and verified in printer properties that they are able to print with finishing. Verified that other laptops have correct print driver. Guy reported Hermie only has emails up to 11/30/2023. Removed and re-added Hermie's Microsoft Office account and set up emails with no caching. Verified Hermie's emails are synced with webmail. Bryant Bagiac
01/19/2024 08:45 am 01/19/2024 10:28 am 01:43

Parts and Materials 0

Item Serial Number Condition Qty Price Amount
TOTAL ($)   0.00

Comments For Internal Use only. 17

Date/Time Comment Tech
01/22/2024 09:23 am Updated status to Closed Jessica L.
01/22/2024 08:48 am Updated status to Submitted for Invoicing Chu H.
01/22/2024 08:48 am Approved. Chu H.
01/19/2024 10:42 am Updated status to Pending Approval Bryant B.
01/19/2024 10:42 am Service Completed Bryant B.
01/19/2024 10:33 am Check-out 01/19/2024 10:28 am Bryant B.
01/19/2024 10:33 am Work Order Tasks Added Bryant B.
01/19/2024 10:33 am Updated status to Service Completed Bryant B.
01/19/2024 10:28 am Customer Signature Posted Bryant B.
01/19/2024 10:24 am Modified workorder. Bryant B.
01/19/2024 10:24 am Rates modified to Warranty Support 2024: $0.00 Bryant B.
01/19/2024 10:24 am Updated Estimated Service Time (hrs) to Bryant B.
01/19/2024 08:52 am Arrived 01/19/2024 08:52 am Bryant B.
01/19/2024 08:46 am Check-in 01/19/2024 08:45 am Bryant B.
01/19/2024 08:41 am Updated status to Scheduled Bryant B.
01/19/2024 08:41 am Assigned: Bryant Bagiac Bryant B.
01/19/2024 08:41 am Created workorder. Bryant B.

Attachments 1

Filename
W40932