DSI WebApp

W40752 Closed

Customer/Point of Contact:

Fargo Pacific, Inc.
Guy Binoya

Scheduled Date/Time:

10/30/2023, 02:30 pm

Service Type:

Remote

Charge Type:

Service Contract

Charge Code:

FARG.6003: Fargo Pacific - Service Contract (05/05/23 - 05/04/24)

Rates:

Fargo Pacific - Service Contract (05/05/23 - 05/04/24) [TOTAL ANNUAL HOURS: 2]

Remaining Hours:

2

Est. Service Time (hrs):

1

Reference/PO #:

Taken By:

Kevin Hsueh

Customer Signature:

No

Print Name:

Date Signed:

Work Requested

Troubleshoot Antonio's laptop access to MS Office 365

Work Requested by: Guy Binoya

Items Dropped Off 0

	Item	Serial Number	Notes

Work Completed 1

Summary of Tasks

Connect to Antonio's laptop remotely. Joyce/Anotnio does not remember the antonio@fargogu.com password. Reset password and provide new password to Joyce/Antonio. Re-activate MS Office 365 successfully. Confirmed Outlook is syncing emails for Antonio@fargogu.com. Noticed Antonio's laptop is running slow. suggested to Fargo Pacific to have DSI upgrade the laptop HDD to new SSD.

		Work Completed	Technician	Check-in	Check-out	Actual Hrs
	1	Connect to Antonio's laptop remotely. Joyce/Anotnio does not remember the antonio@fargogu.com password. Reset password and provide new password to Joyce/Antonio. Re-activate MS Office 365 successfully. Confirmed Outlook is syncing emails for Antonio@fargogu.com. Noticed Antonio's laptop is running slow. suggested to Fargo Pacific to have DSI upgrade the laptop HDD to new SSD.	Kevin Hsueh	10/30/2023 02:30 pm	10/30/2023 03:25 pm	00:55

Parts and Materials 0

	Item	Serial Number	Condition	Qty	Price	Amount
TOTAL ($)						0.00

Comments For Internal Use only. 13

Date/Time	Comment	Tech
10/30/2023 04:49 pm	Updated status to Closed	Jessica L.
10/30/2023 04:47 pm	Updated status to Submitted for Invoicing	Chu H.
10/30/2023 04:47 pm	Approved.	Chu H.
10/30/2023 03:32 pm	No Signature: Remote Support	Kevin H.
10/30/2023 03:32 pm	Updated status to Pending Approval	Kevin H.
10/30/2023 03:32 pm	Service Completed	Kevin H.
10/30/2023 03:27 pm	Check-out 10/30/2023 03:25 pm	Kevin H.
10/30/2023 03:27 pm	Work Order Tasks Added	Kevin H.
10/30/2023 03:27 pm	Updated status to Service Completed	Kevin H.
10/30/2023 03:25 pm	Check-in 10/30/2023 02:30 pm	Kevin H.
10/30/2023 03:13 pm	Updated status to Scheduled	Kevin H.
10/30/2023 03:13 pm	Assigned: Kevin Hsueh	Kevin H.
10/30/2023 03:13 pm	Created workorder.	Kevin H.

Attachments 1

Filename
W40752

Work Orders