DSI WebApp

W40044 Closed

Customer/Point of Contact:

Isa Dental
Linda Santos (1-671-646-7982)

Scheduled Date/Time:

01/23/2023, 11:00 am

Service Type:

Onsite

Charge Type:

Service Contract

Charge Code:

IDC0.6013: Isa Dental - Service Contract (03/01/22 - 02/28/23)

Rates:

Isa Dental - Service Contract (03/01/22 - 02/28/23) [TOTAL ANNUAL HOURS: 2]

Remaining Hours:

2

Est. Service Time (hrs):

1

Reference/PO #:

Taken By:

Kevin Hsueh

Customer Signature:

Yes

Print Name:

Linda Santos

Date Signed:

01/23/2023

Work Requested

Troubleshoot network

Work Requested by: Linda Santos

Items Dropped Off 0

	Item	Serial Number	Notes

Work Completed 1

Summary of Tasks

Unable to access internet. LAN is up. Unable to ping SonicWALL firewall. Proceed to reboot SonicWALL. SonicWALL is pingable and internet access is back up.

		Work Completed	Technician	Check-in	Check-out	Actual Hrs
	1	Unable to access internet. LAN is up. Unable to ping SonicWALL firewall. Proceed to reboot SonicWALL. SonicWALL is pingable and internet access is back up.	Kevin Hsueh	01/23/2023 10:58 am	01/23/2023 11:42 am	00:44

Parts and Materials 0

	Item	Serial Number	Condition	Qty	Price	Amount
TOTAL ($)						0.00

Comments For Internal Use only. 14

Date/Time	Comment	Tech
01/23/2023 03:00 pm	Updated status to Closed	Jessica L.
01/23/2023 02:29 pm	Updated status to Submitted for Invoicing	Chu H.
01/23/2023 02:29 pm	Approved.	Chu H.
01/23/2023 11:44 am	Updated status to Pending Approval	Kevin H.
01/23/2023 11:44 am	Service Completed	Kevin H.
01/23/2023 11:43 am	Check-out 01/23/2023 11:42 am	Kevin H.
01/23/2023 11:43 am	Work Order Tasks Added	Kevin H.
01/23/2023 11:43 am	Updated status to Service Completed	Kevin H.
01/23/2023 11:30 am	Customer Signature Posted	Kevin H.
01/23/2023 11:09 am	Arrived 01/23/2023 11:09 am	Kevin H.
01/23/2023 10:58 am	Check-in 01/23/2023 10:58 am	Kevin H.
01/23/2023 10:57 am	Updated status to Scheduled	Kevin H.
01/23/2023 10:57 am	Assigned: Kevin Hsueh	Kevin H.
01/23/2023 10:57 am	Created workorder.	Kevin H.

Attachments 1

Filename
W40044

Work Orders