DSI WebApp

W39443 Closed

Customer/Point of Contact:

Guam Department of Education
Mariann Lujan (671-475-2426)

Scheduled Date/Time:

06/01/2022, 10:00 am

Service Type:

Onsite

Charge Type:

Normal

Charge Code:

GDOE.5055: A&M PO 20200908 ActivPanel 75in Install

Rates:

A&M PO 20200908 ActivPanel 75in Install [TOTAL ANNUAL HOURS: 46]

Remaining Hours:

46

Est. Service Time (hrs):

0

Reference/PO #:

Taken By:

Kylene Hsieh

Customer Signature:

Yes

Print Name:

Vincent Guerrero

Date Signed:

06/01/2022

Work Requested

troubleshoot panel at Jose Rios (RM 28) SN: 75W26-K7HBDN1290036

Work Requested by: Mariann Lujan

Items Dropped Off 0

	Item	Serial Number	Notes

Work Completed 1

Summary of Tasks

Attempted reflashes with multiple USBs. All led to split screening and a failure to boot into the homescreen. Issue explained to customer.

		Work Completed	Technician	Check-in	Check-out	Actual Hrs
	1	Attempted reflashes with multiple USBs. All led to split screening and a failure to boot into the homescreen. Issue explained to customer.	Alyx Bradley	06/01/2022 09:28 am	06/01/2022 11:15 am	01:47

Parts and Materials 0

	Item	Serial Number	Condition	Qty	Price	Amount
TOTAL ($)						0.00

Comments For Internal Use only. 17

Date/Time	Comment	Tech
06/07/2022 01:25 pm	Updated status to Closed	Jessica L.
06/07/2022 11:25 am	Modified workorder.	Kylene H.
06/07/2022 11:25 am	Rates modified to A&M PO 20200908 ActivPanel 75in Install: $0.00	Kylene H.
06/07/2022 11:25 am	Updated Estimated Service Time (hrs) to	Kylene H.
06/06/2022 08:51 am	Updated status to Submitted for Invoicing	Chu H.
06/06/2022 08:51 am	Approved.	Chu H.
06/01/2022 01:20 pm	Updated status to Pending Approval	Alyx B.
06/01/2022 01:20 pm	Service Completed	Alyx B.
06/01/2022 11:17 am	Check-out 06/01/2022 11:15 am	Alyx B.
06/01/2022 11:17 am	Work Order Tasks Added	Alyx B.
06/01/2022 11:17 am	Updated status to Service Completed	Alyx B.
06/01/2022 11:14 am	Customer Signature Posted	Alyx B.
06/01/2022 09:47 am	Arrived 06/01/2022 09:46 am	Alyx B.
06/01/2022 09:29 am	Check-in 06/01/2022 09:28 am	Alyx B.
05/31/2022 02:34 pm	Updated status to Scheduled	Kylene H.
05/31/2022 02:34 pm	Assigned: Alyx Bradley	Kylene H.
05/31/2022 02:34 pm	Created workorder.	Kylene H.

Attachments 1

Filename
W39443

Work Orders