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W38462 Closed

Customer/Point of Contact:

Fargo Pacific, Inc.
Jay Park ((671)646-1771/3620)

Scheduled Date/Time:

05/12/2021, 10:30 am

Service Type:

Onsite

Charge Type:

Service Contract

Charge Code:

FARG.6001: Fargo Pacific - Service Contract (05/03/21 - 05/02/22)

Rates:

Fargo Pacific - Service Contract (05/03/21 - 04/30/22) [TOTAL ANNUAL HOURS: 2]

Remaining Hours:

2

Est. Service Time (hrs):

2

Reference/PO #:

Taken By:

Kevin Hsueh

Customer Signature:

Yes

Print Name:

Jay Park

Date Signed:

05/12/2021

Work Requested

Troubleshoot Server Backup. Troubleshoot Sal's workstation.

Work Requested by: Jay Park

Items Dropped Off 0

	Item	Serial Number	Notes

Work Completed 1

Summary of Tasks

Sal's laptop locked by Bitlocker. Enter Bitlocker recovery key documented on file and laptop unlocks successfully. Set new profile password for Sal. Check Fargo servers' backup. Noted automated back up is only set to go to Fargo NAS. backup to external USB Drive is done manually. start manual copy of backup data from NAS to external USB Drive.

		Work Completed	Technician	Check-in	Check-out	Actual Hrs
	1	Sal's laptop locked by Bitlocker. Enter Bitlocker recovery key documented on file and laptop unlocks successfully. Set new profile password for Sal. Check Fargo servers' backup. Noted automated back up is only set to go to Fargo NAS. backup to external USB Drive is done manually. start manual copy of backup data from NAS to external USB Drive.	Kevin Hsueh	05/12/2021 10:13 am	05/12/2021 11:13 am	01:00

Parts and Materials 0

	Item	Serial Number	Condition	Qty	Price	Amount
TOTAL ($)						0.00

Comments For Internal Use only. 14

Date/Time	Comment	Tech
05/12/2021 01:26 pm	Updated status to Closed	Jessica L.
05/12/2021 11:35 am	Updated status to Submitted for Invoicing	Chu H.
05/12/2021 11:35 am	Approved.	Chu H.
05/12/2021 11:22 am	Updated status to Pending Approval	Kevin H.
05/12/2021 11:22 am	Service Completed	Kevin H.
05/12/2021 11:22 am	Check-out 05/12/2021 11:13 am	Kevin H.
05/12/2021 11:22 am	Work Order Tasks Added	Kevin H.
05/12/2021 11:22 am	Updated status to Service Completed	Kevin H.
05/12/2021 11:17 am	Customer Signature Posted	Kevin H.
05/12/2021 11:05 am	Arrived 05/12/2021 10:30 am	Kevin H.
05/12/2021 10:13 am	Check-in 05/12/2021 10:13 am	Kevin H.
05/12/2021 08:48 am	Updated status to Scheduled	Kevin H.
05/12/2021 08:48 am	Assigned: Kevin Hsueh	Kevin H.
05/12/2021 08:48 am	Created workorder.	Kevin H.

Attachments 1

Filename
W38462

Work Orders