| # | Notes | Date/Time Added | Date/Time Modified |
|---|
| # | Customer Work Requested |
Scheduled Date/Time | Technician | Status | |
|---|---|---|---|---|---|
|
W42425
|
Onsite |
Justin Samonte
Work Requested: Troubleshoot Executive Office Network |
01/29/2026 02:00 pm |
Kevin Hsueh |
Invoiced Inv#: 033294 |
|
W42397
|
Inhouse |
Justin Samonte
Work Requested: 1. If possible to extract the data from laptop hard drive and put it on an external hard drive. 2. Windows needs to be reinstalled. |
01/07/2026 08:07 am |
Kevin Hsueh |
Invoiced Inv#: 033267 |
|
W42225
|
Onsite |
Michelle Marcelino
Work Requested: - Continue Setup of the housekeeping office new mini workstation pc. |
09/25/2025 09:00 am |
Sean Bacani |
Invoiced Inv#: 033083 |
|
W42217
|
Onsite |
Michelle Marcelino
Work Requested: - Setup workstation at Royal Orchid House Keeping office. - POC is Michelle Marcelino. |
09/23/2025 01:30 pm |
Sean Bacani |
Invoiced Inv#: 033064 |
|
W42186
|
Inhouse |
Michelle Marcelino
Work Requested: Instructions provided via email |
09/15/2025 04:15 pm |
Sean Bacani |
Invoiced Inv#: 033053 |
|
W42079
|
Inhouse |
Ronald Su
Work Requested: Setup Mini PC. Deliver and setup onsite for Mitch |
08/01/2025 03:00 pm |
Kevin Hsueh |
Invoiced Inv#: 032967 |
|
W42071
|
Onsite |
Jiao Jiao Zhu
Work Requested: Troubleshoot CloudCFO VPN and RDP access. Check Michael's workstation. |
07/31/2025 10:00 am |
Kevin Hsueh |
Invoiced Inv#: 032952 |
|
W42018
|
Inhouse |
Ronald Su
Work Requested: Setup ASUS Zen-WiFi XD5 Mesh Routers |
07/08/2025 09:00 am |
Kevin Hsueh |
Invoiced Inv#: 032910 |
|
W41989
|
Remote |
Jiao Jiao Zhu
Work Requested: Work with Joana from CloudCFO to troubleshoot VPN access and RDP access. |
06/26/2025 10:30 am |
Kevin Hsueh |
Invoiced Inv#: 032876 |
|
W41972
|
Onsite |
Jiao Jiao Zhu
Work Requested: - Troubleshoot 2 CloudCFO workstations. |
06/17/2025 02:00 pm |
Sean Bacani |
Invoiced Inv#: 032843 |
|
W41933
|
Inhouse |
Ronald Su
Work Requested: Set up Quickbooks on two Mini PC. |
05/28/2025 04:08 pm |
Kevin Hsueh |
Invoiced Inv#: 032827 |
|
W41909
|
Onsite |
Jiao Jiao Zhu
Work Requested: Troubleshoot CloudCFO RDP workstation |
05/09/2025 02:00 pm |
Kevin Hsueh |
Invoiced Inv#: 032768 |
|
W41813
|
Onsite |
Ronald Su
Work Requested: Setup SonicWALL VPN Client and QuickBooks on Mr. Su's laptop. Setup WiFi AP/Extenders at Mr. Su's residence |
03/26/2025 09:30 am |
Kevin Hsueh |
Invoiced Inv#: 032662 |
|
W41699
|
Onsite |
Justin Samonte
Work Requested: Troubleshoot workstation |
02/04/2025 09:30 am |
Kevin Hsueh |
Invoiced Inv#: 032558 |
|
W41646
|
Onsite |
Jiao Jiao Zhu
Work Requested: Setup remote access to Jiao Jiao workstation |
01/02/2025 02:00 pm |
Kevin Hsueh |
Invoiced Inv#: 032497 |
|
W41557
|
Inhouse |
Jiao Jiao Zhu
Work Requested: Please contact Jiao Jiao as person was just asked to drop off computer |
11/05/2024 02:40 pm |
Kevin Hsueh |
Invoiced Inv#: 032422 |
|
W41547
|
Remote |
Jiao Jiao Zhu
Work Requested: Remote Support: Configure 2 new External HDD for RO-APPSRV Daily Backup |
10/30/2024 02:30 pm |
Kevin Hsueh |
Invoiced Inv#: 032395 |
|
W41519
|
Inhouse |
Jiao Jiao Zhu
Work Requested: Reprep HP Compaq 6200. Setup as terminal workstation with QuickBooks 2024 |
10/15/2024 01:30 pm |
Kevin Hsueh |
Invoiced Inv#: 032369 |
|
W41514
|
Onsite |
Jiao Jiao Zhu
Work Requested: Setup VPN access for Royal Orchid PI Office Accounting support. |
10/14/2024 09:30 am |
Kevin Hsueh |
Invoiced Inv#: 032363 |
|
W41460
|
Onsite |
Jiao Jiao Zhu
Work Requested: Setup new external HDD for Server Daily Backup |
09/16/2024 09:00 am |
Kevin Hsueh |
Closed |
|
W41417
|
Onsite |
Jiao Jiao Zhu
Work Requested: Setup new laptop |
08/23/2024 09:30 am |
Kevin Hsueh |
Invoiced Inv#: 032269 |
|
W41155
|
Emergency Onsite |
Jiao Jiao Zhu
Work Requested: Troubleshoot server. server down |
04/19/2024 08:26 am |
Kevin Hsueh |
Invoiced Inv#: 032016 |
|
W41122
|
Inhouse |
Justin Samonte
Work Requested: Reprep ASUS Vivobook. Per Justin, no data needed. |
04/19/2024 02:30 pm |
Kevin Hsueh |
Invoiced Inv#: 032020 |
|
W41121
|
Onsite |
Justin Samonte
Work Requested: Deliver and set up Acer Predator laptop |
04/08/2024 02:00 pm |
Bryant Bagiac |
Invoiced Inv#: 031991 |
|
W41120
|
Onsite |
Jiao Jiao Zhu
Work Requested: Deliver and set up Acer Predator laptop |
04/08/2024 02:00 pm |
Bryant Bagiac |
Void |
|
W41059
|
Inhouse |
Justin Samonte
Work Requested: Re-prep Acer Laptop |
03/07/2024 04:45 pm |
Bryant Bagiac |
Invoiced Inv#: 031929 |
|
W41057
|
Onsite |
Jiao Jiao Zhu
Work Requested: Troubleshoot Workstation |
03/07/2024 02:00 pm |
Kevin Hsueh |
Invoiced Inv#: 031927 |
|
W40898
|
Onsite |
Jiao Jiao Zhu
Work Requested: Workstation lost trust relationship. Remove and add back to Royal Orchid domain. |
01/05/2024 02:00 pm |
Bryant Bagiac |
Invoiced Inv#: 031790 |
|
W40871
|
Onsite |
Jiao Jiao Zhu
Work Requested: Juliana's workstation lost server trust relationship. |
12/19/2023 03:30 pm |
Bryant Bagiac |
Invoiced Inv#: 031760 |
|
W40846
|
Onsite |
Justin Samonte
Work Requested: Deliver and setup new HotSpot Server |
12/07/2023 03:00 pm |
Kevin Hsueh |
Invoiced Inv#: 031740 |
|
W40841
|
Onsite |
Jiao Jiao Zhu
Work Requested: Troubleshoot Enrique's computer |
12/05/2023 11:10 am |
Bryant Bagiac |
Invoiced Inv#: 031733 |
|
W40833
|
Onsite |
Jiao Jiao Zhu
Work Requested: troubleshoot Front Desk workstations |
12/01/2023 02:54 pm |
Bryant Bagiac |
Invoiced Inv#: 031729 |
|
W40828
|
Onsite |
Jiao Jiao Zhu
Work Requested: Troubleshoot workstations |
11/30/2023 10:34 am |
Kevin Hsueh |
Invoiced Inv#: 031722 |
|
W40823
|
Inhouse |
Jiao Jiao Zhu
Work Requested: Server Crashed. Repair/restore server |
11/28/2023 12:47 pm |
Kevin Hsueh |
Invoiced Inv#: 031721 |
|
W40814
|
Onsite |
Jiao Jiao Zhu
Work Requested: Troubleshoot Main Server. Main Server down. |
11/27/2023 08:30 am |
Kevin Hsueh |
Invoiced Inv#: 031710 |
|
W40811
|
Inhouse |
Jiao Jiao Zhu
Work Requested: Configure data from old server to new server. |
11/21/2023 10:35 am |
Kevin Hsueh |
Invoiced Inv#: 031718 |
|
W40796
|
Onsite |
Justin Samonte
Work Requested: Troubleshoot WiFi System |
11/16/2023 09:00 am |
Kevin Hsueh |
Invoiced Inv#: 031696 |
|
W40792
|
Onsite |
Jiao Jiao Zhu
Work Requested: Troubleshoot laptop |
11/14/2023 09:00 am |
Kevin Hsueh |
Invoiced Inv#: 031691 |
|
W40771
|
Onsite |
Jiao Jiao Zhu
Work Requested: Troubleshoot WiFi Server |
11/07/2023 09:00 am |
Kevin Hsueh |
Invoiced Inv#: 031686 |
|
W40751
|
Onsite |
Jiao Jiao Zhu
Work Requested: Troubleshoot CC Machine. Network cabling clean up at network switch. |
10/30/2023 02:00 pm |
Kevin Hsueh |
Invoiced Inv#: 031678 |
|
W40729
|
Inhouse |
Jiao Jiao Zhu
Work Requested: Install VPN on laptop |
10/24/2023 09:06 am |
Kevin Hsueh |
Invoiced Inv#: 031676 |
|
W40696
|
Onsite |
Jiao Jiao Zhu
Work Requested: Setup 2 new workstations for Accounting office. Add to Domain, Install QuickBooks, Install MS Office, Install network printer. |
10/13/2023 09:30 am |
Bryant Bagiac |
Invoiced Inv#: 031625 |
|
W40521
|
Onsite |
Jiao Jiao Zhu
Work Requested: Troubleshoot various issues |
08/04/2023 01:17 pm |
Kevin Hsueh |
Invoiced Inv#: 031485 |
|
W40481
|
Onsite |
Ronald Su
Work Requested: Troubleshoot Mr. Su's workstation |
07/18/2023 09:30 am |
Kevin Hsueh |
Invoiced Inv#: 031451 |
|
W40408
|
Emergency Onsite |
Justin Samonte
Work Requested: Royal Orchid main server crashed |
06/15/2023 10:22 am |
Kevin Hsueh |
Closed |
|
W40403
|
Onsite |
Justin Samonte
Work Requested: Troubleshoot various issues |
06/13/2023 02:00 pm |
Kevin Hsueh |
Invoiced Inv#: 031381 |
|
W40346
|
Inhouse |
Jiao Jiao Zhu
Work Requested: Install SSD |
05/12/2023 11:16 am |
Kevin Hsueh |
Invoiced Inv#: 031336 |
|
W40344
|
Onsite |
Justin Samonte
Work Requested: Setup new WiFi Router at 2nd floor executive office. |
05/12/2023 10:00 am |
Kevin Hsueh |
Invoiced Inv#: 031324 |
|
W40318
|
Onsite |
Justin Samonte
Work Requested: Setup 2nd floor office network for Executive Office. Setup VPN connection for Mr. Su’s laptop. |
05/04/2023 09:30 am |
Kevin Hsueh |
Invoiced Inv#: 031306 |
|
W40299
|
Onsite |
Justin Samonte
Work Requested: Troubleshoot Various Issues |
04/27/2023 09:30 am |
Kevin Hsueh |
Invoiced Inv#: 031297 |
|
W40220
|
Onsite |
Justin Samonte
Work Requested: Check servers and various issues |
03/27/2023 10:00 am |
Kevin Hsueh |
Invoiced Inv#: 031212 |
|
W40080
|
Onsite |
Justin Samonte
Work Requested: Troubleshoot Hot Spot Server |
02/02/2023 02:00 pm |
Kevin Hsueh |
Invoiced Inv#: 031097 |
|
W40025
|
Onsite |
Justin Samonte
Work Requested: Troubleshoot Executive Office various issues |
01/13/2023 09:30 am |
Kevin Hsueh |
Invoiced Inv#: 031040 |
|
W40010
|
Onsite |
Justin Samonte
Work Requested: Troubleshoot issues in Executive Office. |
01/09/2023 01:30 pm |
Kevin Hsueh |
Invoiced Inv#: 031031 |
|
W39975
|
Onsite |
Jiao Jiao Zhu
Work Requested: Bring over two workstations from Royal Orchid to DSI office, and run hardware test to check if which parts needs replacing. |
12/21/2022 04:00 pm |
Jayson Larot |
Invoiced Inv#: 030995 |
|
W39974
|
Onsite |
Jiao Jiao Zhu
Work Requested: Troubleshoot Front Desk workstation |
12/21/2022 02:00 pm |
Jayson Larot |
Invoiced Inv#: 030993 |
|
W39940
|
Onsite |
Ronald Su
Work Requested: Check WiFi. |
12/06/2022 02:30 pm |
Kevin Hsueh |
Invoiced Inv#: 030969 |
|
W39876
|
Onsite |
Justin Samonte
Work Requested: Troubleshoot printer issues in Executive Office |
11/03/2022 01:30 pm |
Kevin Hsueh |
Invoiced Inv#: 030916 |
|
W39800
|
Onsite |
Justin Samonte
Work Requested: Troubleshoot App Server. |
10/03/2022 09:00 am |
Kevin Hsueh |
Invoiced Inv#: 030861 |
|
W39592
|
Onsite |
Justin Samonte
Work Requested: Check Servers and workstations. |
07/27/2022 02:30 pm |
Kevin Hsueh |
Invoiced Inv#: 030739 |
|
W39457
|
Onsite |
Justin Samonte
Work Requested: Check servers, workstations, and network. |
06/02/2022 10:00 am |
Kevin Hsueh |
Invoiced Inv#: 030650 |
|
W39085
|
Onsite |
Justin Samonte
Work Requested: Troubleshoot various issues |
01/20/2022 03:00 pm |
Kevin Hsueh |
Invoiced Inv#: 030365 |
|
W38703
|
Inhouse |
Jiao Jiao Zhu
Work Requested: CPU Not working |
08/19/2021 01:45 pm |
Kevin Hsueh |
Void |
|
W37892
|
Service Contract Onsite |
Justin Samonte
Work Requested: Setup 7th floor executive office |
10/05/2020 09:00 am |
Kevin Hsueh |
Closed |
|
W37831
|
Service Contract Onsite |
Justin Samonte
Work Requested: Troubleshoot various network issues. |
09/22/2020 10:00 am |
Kevin Hsueh |
Closed |
|
W37714
|
Service Contract Onsite |
Justin Samonte
Work Requested: Troubleshoot modem in executive office. |
08/13/2020 02:00 pm |
Kevin Hsueh |
Closed |
|
W37678
|
Service Contract Onsite |
Justin Samonte
Work Requested: Restore HotSpot server from backup |
07/29/2020 04:12 pm |
Kevin Hsueh |
Invoiced Inv#: 029202 |
|
W37674
|
Service Contract Onsite |
Jiao Jiao Zhu
Work Requested: Troubleshoot various issues. |
07/29/2020 01:30 pm |
Kevin Hsueh |
Closed |
|
W37673
|
Service Contract Onsite |
Jiao Jiao Zhu
Work Requested: Troubleshoot various issues. |
07/29/2020 01:30 pm |
Kevin Hsueh |
Void |
|
W37460
|
Service Contract Onsite |
Justin Samonte
Work Requested: Setup GTA Modem in Executive Office. |
05/29/2020 01:30 pm |
Kevin Hsueh |
Closed |
|
W37403
|
Service Contract Onsite |
Justin Samonte
Work Requested: Troubleshoot Workstation. Tone and trace network line from Back Office to Executive Office. |
05/13/2020 10:00 am |
Elser Edward |
Closed |
|
W37337
|
Service Contract Remote |
Jiao Jiao Zhu
Work Requested: Unblock website |
03/30/2020 10:00 am |
Kevin Hsueh |
Invoiced Inv#: 028897 |
|
W37313
|
Service Contract Remote |
Jiao Jiao Zhu
Work Requested: Restore User Share Drive data form backup. |
03/20/2020 09:30 am |
Kevin Hsueh |
Invoiced Inv#: 028870 |
|
W37307
|
Service Contract Remote |
Jiao Jiao Zhu
Work Requested: Setup email accounts in outlook clients |
03/17/2020 03:00 pm |
Kevin Hsueh |
Invoiced Inv#: 028863 |
|
W37281
|
Service Contract Onsite |
Jiao Jiao Zhu
Work Requested: Deploy Server |
03/05/2020 09:30 am |
Elser Edward |
Invoiced Inv#: 028841 |
|
W37277
|
Service Contract Onsite |
Jiao Jiao Zhu
Work Requested: Deploy Server |
03/05/2020 09:30 am |
Kevin Hsueh |
Invoiced Inv#: 028841 |
|
W37273
|
Service Contract Onsite |
Ronald Su
Work Requested: Troubleshoot Mr. Su's Outlook Issue. |
03/02/2020 03:00 pm |
Kevin Hsueh |
Void |
|
W37222
|
Service Contract Inhouse |
Jiao Jiao Zhu
Work Requested: Customer spoke with Kevin regarding the system |
03/03/2020 11:30 am |
Kevin Hsueh |
Invoiced Inv#: 028840 |
|
W37219
|
Service Contract Onsite |
Jiao Jiao Zhu
Work Requested: Install QuickBooks Update on Server and Workstations. |
02/07/2020 02:00 pm |
Kevin Hsueh |
Closed |
|
W37205
|
Service Contract Onsite |
Justin Samonte
Work Requested: Troubleshoot CCTV Camera. |
01/31/2020 01:30 pm |
Kevin Hsueh |
Invoiced Inv#: 028769 |
|
W37191
|
Service Contract Onsite |
Jiao Jiao Zhu
Work Requested: troubleshoot server access |
01/27/2020 10:00 am |
Kevin Hsueh |
Invoiced Inv#: 028752 |
|
W37178
|
Service Contract Onsite |
Justin Samonte
Work Requested: Setup AP |
01/21/2020 02:00 pm |
Kevin Hsueh |
Void |
|
W37167
|
Service Contract Onsite |
Justin Samonte
Work Requested: Troubleshoot CCTV |
01/16/2020 08:30 am |
Kevin Hsueh |
Invoiced Inv#: 028723 |
|
W37160
|
Service Contract Onsite |
Jiao Jiao Zhu
Work Requested: check server |
01/13/2020 09:49 am |
Kevin Hsueh |
Closed |
|
W37135
|
Service Contract Onsite |
Jiao Jiao Zhu
Work Requested: Troubleshoot ROSERVER |
01/02/2020 01:30 pm |
Kevin Hsueh |
Closed |
|
W37091
|
Service Contract Onsite |
Justin Samonte
Work Requested: Troubleshoot WiFi Extenders |
12/04/2019 10:00 am |
Kevin Hsueh |
Closed |
|
W37060
|
Service Contract Inhouse |
Jiao Jiao Zhu
Work Requested: Extract Outlook PST from HP Workstation |
11/20/2019 02:30 pm |
Kevin Hsueh |
Invoiced Inv#: 028614 |
|
W37054
|
Service Contract Onsite |
Justin Samonte
Work Requested: Troubleshoot CCTV System |
11/19/2019 01:30 pm |
Kevin Hsueh |
Invoiced Inv#: 028616 |
|
W37030
|
Service Contract Onsite |
Jiao Jiao Zhu
Work Requested: Install printer. |
11/15/2019 01:30 pm |
Kevin Hsueh |
Invoiced Inv#: 028604 |
|
W37020
|
Service Contract Onsite |
Jiao Jiao Zhu
Work Requested: Deploy 3 new workstation to Accounting Office |
11/13/2019 02:30 pm |
Kevin Hsueh |
Invoiced Inv#: 028600 |
|
W37002
|
Service Contract Inhouse |
Jiao Jiao Zhu
Work Requested: Call jiao jiao for instructions 2 Systems in one large box. SN: 2M093118Y5, 2M093118Y8, 2M093118ZY. The windows Pro is inside of each computer box. |
11/08/2019 01:41 pm |
Kevin Hsueh |
Closed |
|
W36991
|
Service Contract Onsite |
Jiao Jiao Zhu
Work Requested: Troubleshoot workstation. |
11/04/2019 10:30 am |
Kevin Hsueh |
Closed |
|
W36889
|
Service Contract Onsite |
Jiao Jiao Zhu
Work Requested: Transfer QuickBooks Database Manager and QuickBooks Company Files to APPSRV. |
10/01/2019 01:30 pm |
Kevin Hsueh |
Closed |
|
W36853
|
Service Contract Onsite |
Jiao Jiao Zhu
Work Requested: Work with RoomMaster Support to move RoomMaster to new Server. |
09/17/2019 11:00 pm |
Kevin Hsueh |
Invoiced Inv#: 028463 |
|
W36719
|
Service Contract Remote |
Jiao Jiao Zhu
Work Requested: Troubleshoot Internet. Unable to browse internet from Royal Orchid office workstations. |
07/29/2019 12:00 pm |
Kevin Hsueh |
Closed |
|
W36662
|
Service Contract Onsite |
Jiao Jiao Zhu
Work Requested: Deliver Lenovo Server (APPSRV) |
07/02/2019 10:00 am |
Kevin Hsueh |
Closed |
|
W36637
|
Service Contract Onsite |
Jiao Jiao Zhu
Work Requested: Deploy SEP |
06/25/2019 09:00 am |
Kevin Hsueh |
Invoiced Inv#: 028255 |
|
W36592
|
Service Contract Inhouse |
Jiao Jiao Zhu
Work Requested: Install Windows Server 2019. Perform initial server configurations. |
06/10/2019 03:00 pm |
Kevin Hsueh |
Invoiced Inv#: 028205 |
|
W36562
|
Service Contract Inhouse |
Jiao Jiao Zhu
Work Requested: Setup Lenovo ThinkServer ST550 |
06/03/2019 03:00 pm |
Kevin Hsueh |
Closed |
|
W36549
|
Service Contract Inhouse |
Jiao Jiao Zhu
Work Requested: Install all server hardware components |
05/30/2019 04:00 pm |
Kevin Hsueh |
Closed |
|
W36514
|
Service Contract Inhouse |
Jiao Jiao Zhu
Work Requested: In-house service requested for these items. |
Kevin Hsueh |
Void | |
|
W36472
|
Service Contract Inhouse |
Jiao Jiao Zhu
Work Requested: Initialize computer, install Windows 10, install Microsoft 2007 or 10 and install antivirus software |
05/10/2019 01:00 pm |
Kevin Hsueh |
Closed |
|
W36456
|
Service Contract Onsite |
Jiao Jiao Zhu
Work Requested: Troubleshoot front desk pc issues |
04/30/2019 10:30 am |
Kevin Hsueh |
Closed |
|
W36400
|
Service Contract Onsite |
Jiao Jiao Zhu
Work Requested: Setup new UPS for Royal Orchid Server. |
04/11/2019 01:30 pm |
Kevin Hsueh |
Closed |
|
W36358
|
Service Contract Onsite |
Jiao Jiao Zhu
Work Requested: Deliver and setup workstation for Property Manager. |
03/29/2019 10:00 am |
Kevin Hsueh |
Invoiced Inv#: 027959 |
|
W36334
|
Service Contract Inhouse |
Jiao Jiao Zhu
Work Requested: Install antivirus software, initialize computer, install Windows 10, install Microsoft office 2007 |
03/26/2019 03:30 pm |
Kevin Hsueh |
Invoiced Inv#: 027946 |
|
W36313
|
Service Contract Inhouse |
Jiao Jiao Zhu
Work Requested: Reprep Dell Optiplex 3060 (ST: C719KQ2) with Windows 10 Pro. Install QuickBooks 2017. |
03/18/2019 03:00 pm |
Kevin Hsueh |
Invoiced Inv#: 027907 |
|
W36255
|
Service Contract Onsite |
Jiao Jiao Zhu
Work Requested: Deliver and setup workstation |
03/05/2019 11:00 am |
Kevin Hsueh |
Closed |
|
W36247
|
Service Contract Inhouse |
Jiao Jiao Zhu
Work Requested: Setup new workstations |
02/28/2019 02:46 pm |
Kevin Hsueh |
Invoiced Inv#: 027882 |
|
W36243
|
Service Contract Remote |
Jiao Jiao Zhu
Work Requested: Troubleshoot hotspot server. free wifi down. |
02/27/2019 04:30 pm |
Kevin Hsueh |
Closed |
|
W36242
|
Service Contract Onsite |
Jiao Jiao Zhu
Work Requested: Install softwares to desktop. |
03/14/2019 01:30 pm |
Kevin Hsueh |
Invoiced Inv#: 027891 |
|
W36236
|
Service Contract Remote |
Jiao Jiao Zhu
Work Requested: Troubleshoot Royal Orchid Server. Roommaster unable to run night audit. |
02/26/2019 07:30 am |
Kevin Hsueh |
Invoiced Inv#: 027855 |
|
W36109
|
Service Contract Onsite |
Jiao Jiao Zhu
Work Requested: Troubleshoot workstation outlook issue. |
01/11/2019 10:30 am |
Earl James Flores |
Invoiced Inv#: 027700 |
|
W35993
|
Onsite |
Jiao Jiao Zhu
Work Requested: Install NET 3.5 on Vingcard PC. |
12/03/2018 01:30 pm |
Kevin Hsueh |
Invoiced Inv#: 027609 |
|
W35978
|
Service Contract Onsite |
Jiao Jiao Zhu
Work Requested: Install NET 3.5 on Ving Card PC |
11/28/2018 01:30 pm |
Kevin Hsueh |
Invoiced Inv#: 027620 |
|
W35958
|
Service Contract Inhouse |
Jiao Jiao Zhu
Work Requested: Configure daily backup on HOTSPOTSRV |
11/20/2018 11:00 am |
Kevin Hsueh |
Invoiced Inv#: 027592 |
|
W35920
|
Service Contract Onsite |
Jiao Jiao Zhu
Work Requested: Deliver and setup hot spot server |
11/13/2018 09:30 am |
Kevin Hsueh |
Invoiced Inv#: 027569 |
|
W35886
|
Service Contract Inhouse |
Jiao Jiao Zhu
Work Requested: Reimage Hot Spot Server. Reinstall and Configure Hot Spot Software. |
11/12/2018 01:30 pm |
Kevin Hsueh |
Invoiced Inv#: 027566 |
|
W35877
|
Service Contract Onsite |
Jiao Jiao Zhu
Work Requested: Troubleshoot Hot Spot Server |
11/02/2018 09:00 am |
Kevin Hsueh |
Invoiced Inv#: 027519 |
|
W35833
|
Service Contract Remote |
Jiao Jiao Zhu
Work Requested: Unblock website on SonicWALL. |
10/23/2018 11:00 am |
Kevin Hsueh |
Invoiced Inv#: 027430 |
|
W35808
|
Service Contract Onsite |
Jiao Jiao Zhu
Work Requested: Hotel Guest Wifi system not working |
10/18/2018 11:45 am |
Chu Hsieh |
Invoiced Inv#: 027430 |
|
W35740
|
Service Contract Onsite |
Jiao Jiao Zhu
Work Requested: Deliver and setup laptop |
09/26/2018 02:00 pm |
Kevin Hsueh |
Invoiced Inv#: 027339 |
|
W35721
|
Service Contract Inhouse |
Jiao Jiao Zhu
Work Requested: Service for laptop |
Kevin Hsueh |
Invoiced Inv#: 027339 |
|
|
W35662
|
Service Contract Onsite |
Jiao Jiao Zhu
Work Requested: Troubleshoot user file access issue |
09/06/2018 09:00 am |
Kevin Hsueh |
Invoiced Inv#: 027339 |
|
W35620
|
Service Contract Inhouse |
Jiao Jiao Zhu
Work Requested: restore user data from server backup |
08/24/2018 01:00 pm |
Kevin Hsueh |
Invoiced Inv#: 027250 |
|
W35585
|
Service Contract Inhouse |
Jiao Jiao Zhu
Work Requested: Review server specifications sent to Mr. Su from Taiwan vendor |
08/14/2018 04:30 pm |
Kevin Hsueh |
Invoiced Inv#: 027250 |
|
W35497
|
Service Contract Inhouse |
Justin Samonte
Work Requested: Remote Support: Add bestbuy.com to SonicWALL Allowed Domains |
07/24/2018 02:30 pm |
Kevin Hsueh |
Invoiced Inv#: 027237 |
|
W35487
|
Service Contract Onsite |
Jiao Jiao Zhu
Work Requested: Troubleshoot Network Issues. |
07/23/2018 02:00 pm |
Kevin Hsueh |
Invoiced Inv#: 027159 |
|
W35471
|
Service Contract Inhouse |
Jiao Jiao Zhu
Work Requested: Unblock eBay website access |
07/18/2018 11:00 am |
Kevin Hsueh |
Invoiced Inv#: 027159 |
|
W35447
|
Service Contract Onsite |
Jiao Jiao Zhu
Work Requested: Configure WiFi Access |
07/13/2018 09:00 am |
Kevin Hsueh |
Invoiced Inv#: 027159 |
|
W35417
|
Service Contract Inhouse |
Jiao Jiao Zhu
Work Requested: add https://guamjobsonline.com/ to SonicWALL allowed list. Per Justin Samonte request. |
07/05/2018 11:30 am |
Kevin Hsueh |
Invoiced Inv#: 027159 |
|
W35320
|
Service Contract Inhouse |
Jiao Jiao Zhu
Work Requested: Reprep workstation |
05/31/2018 03:00 pm |
Kevin Hsueh |
Invoiced Inv#: 026972 |
|
W35319
|
Service Contract Onsite |
Jiao Jiao Zhu
Work Requested: Troubleshoot workstation |
05/31/2018 10:00 am |
Kevin Hsueh |
Invoiced Inv#: 026972 |
|
W35266
|
Service Contract |
Jiao Jiao Zhu
Work Requested: Troubleshoot workstation. |
05/15/2018 02:00 pm |
Kevin Hsueh |
Invoiced Inv#: 026972 |
|
W35220
|
Service Contract |
Jiao Jiao Zhu
Work Requested: Work with Innquest Support to update Roommaster |
05/04/2018 12:00 am |
Kevin Hsueh |
Invoiced Inv#: 027054 |
|
W35200
|
Service Contract |
Jiao Jiao Zhu
Work Requested: Troubleshoot workstation |
04/30/2018 02:00 pm |
Kevin Hsueh |
Invoiced Inv#: 027022 |
|
W35132
|
Service Contract |
Jiao Jiao Zhu
Work Requested: Setup workstations |
04/16/2018 09:30 am |
Kevin Hsueh |
Invoiced Inv#: 027021 |
|
W35129
|
Service Contract Inhouse |
Jiao Jiao Zhu
Work Requested: Install Windows 10 on 2 HP ProDesk 400 G1 Workstations |
04/13/2018 12:00 pm |
Kevin Hsueh |
Invoiced Inv#: 026897 |
|
W35066
|
Service Contract |
Jiao Jiao Zhu
Work Requested: REMOTE SUPPORT: Troubleshoot Server |
03/29/2018 12:00 pm |
Kevin Hsueh |
Invoiced Inv#: 026829 |
| Name | Email Address | Work Phone | Mobile Phone | Position | ||
|---|---|---|---|---|---|---|
| Ariane Bocago | accounting7@royalorchidguam.com | 671-649-2000 | Accounts Payable | |||
| Jiao Jiao Zhu | jiaojiao.zhu@royalorchidguam.com | 671-649-2000 | 671-489-2236 | |||
| Justin Samonte | admin.assistant@harvestguam.com | 1-671-649-2000 | ||||
| Michelle Marcelino | ||||||
| Michelle Marcelino | ||||||
| Ronald Su | ronaldsu@harvestguam.com | 1-671-646-6811 | Vice-President |
| Name | Charge Code | Rate ($) | |
|---|---|---|---|
| After Hour Service 2026 | DSIG.4080 | 220.00 | |
| Emergency Response 2026 | DSIG.4079 | 300.00 | |
| Standard Service Hour Rate 2026 | DSIG.4078 | 150.00 | |
| Warranty Service 2026 | DSIG.4081 | 0.00 |
| Description | Charge Code | Month/Year | Total Hours | Total Hours Used | Remaining Hours |
|---|
